Posted 22nd Mar 2022 at 13:09I have tried to contact Gareth by email and message, but I renewed my subscription last week, only for it to treat is a new subscription not an extention so I have now lost access to all the old puzzles from my previous subscription. I am a long time subscriber and have not had this problem before. Am I the only one or is it a general fault? I have logged out and back in, but still the older puzzles are greyed out.

Thanks

Jo x

Posted 22nd Mar 2022 at 13:15Hi Jo,
Sorry for the delay, although to be fair it's not yet 48 working hours since you renewed and emailed! :) But I appreciate you're keen to get back to them!

When you renew you receive a message at the top of your account page explaining how to get old puzzles restored, which I have now done. It's been the same way since the site launched in 2007 - I guess you must always have renewed before expiry previously.

Of course it would be better if this happened automatically, and I think that it might even be better if on subscription any user automatically gained access to the past year of puzzles anyway. I can't see why this would be a bad thing, really.

Thanks for renewing!

Gareth

Posted 22nd Mar 2022 at 13:17
Last edited by gareth 22nd Mar 2022 at 13:19(Actually, FWIW, I can see your puzzles have actually expired every year - so probably you'd just played all the previous ones on other occasions so this wasn't obvious? It's only unplayed puzzles that expire - played ones never do. In any case, sorry for the inconvenience!)